Friday, December 14, 2007

New Article: Trust & Empower

Another recent study is consistent with my hypothesis that blogging and other social, participatory media promote behaviors that increase productivity. Jossy Mathew (2007) found that mission, agreement, concern for employees and trust, customer focus, organizational learning, empowerment, and high performance work orientation all significantly correlated with perceptual measures of quality and productivity. Both qualitative interviews and surveys were used.
I would put it as, clarify the mission, set clear goals, set high expectations then trust and empower the employees. Inexpensive facilitating technologies include social media. Sure it takes courage but less than say 360 evaluations in which employees evaluate upwards anonymously.

Mathew, Jossy (2007). The relationship of organisational culture with productivity and quality: A study of Indian software organizations. Employee Relations, 29 (6), 677-695.

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